Shipping policy

At Stridon, we work hard to process and ship your order as quickly as possible. Please review the shipping information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed. Orders are not processed or shipped on weekends or holidays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Delays

While we do our best to ensure your order arrives on time, Stridon is not responsible for shipping or delivery delays that are outside of our control.

Delays may occur due to circumstances including, but not limited to:

  • Carrier delays or disruptions
  • Severe weather
  • Holidays or increased shipping volumes
  • Incorrect or incomplete shipping addresses
  • Customs or international shipping delays
  • Natural disasters
  • Transportation disruptions
  • Lost or delayed carrier scans
  • Other unforeseen circumstances

If your package is delayed, please allow additional time for the carrier to complete delivery. Tracking information may also take some time to update after an order has shipped.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout. Stridon is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible after placing your order. We will do our best to assist, but we cannot guarantee that changes can be made once an order has entered processing or been shipped.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, Stridon is not responsible for packages that are lost, stolen, or misplaced after delivery.

If your package shows as delivered but you cannot locate it, we recommend checking around your property and contacting the shipping carrier directly.

Questions About Your Order

If you have questions about your order or shipping, please contact our customer service team through the contact information provided on our website. We are happy to assist with tracking and other shipping-related questions.